If you get an email that looks like the picture below, it is a scam designed to steal your online banking password. How do I know? I’m not even an RBC customer, and I got the email! Also, when you click on the provided link, you are taken to a site (which is an impressive mock-up of the RBC site) where none of the site links or drop-down menus work–except the card number and password field.
I’ve had folks attempt to gain access to my account, and when that happened, I received a phone call from the bank and had to go to the branch to get a new access card. That’s the real way banks notify you of account problems, never by email–as this case proves..